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Support

We're here to help.

Answers to the questions families ask most — and a real person on the other end of the email if you need one.

Frequently Asked Questions

Quick answers to the questions families ask most about tasks, allowances, sign-in, billing and privacy.

View all FAQs

Contact support

Need a hand from a real person? Email our support team and we'll get back to you as quickly as we can.

support@homefamily.app

Account help

Reset your password, sign in safely, or update your family profile from one place.

Go to sign in

Invitations

Invite partners, grandparents and children by email, link or 6-digit sign-in code. Manage and re-issue invites any time.

Get started

Subscription help

Start your 14-day free trial, upgrade to HOME Premium, switch plans or manage billing through Stripe.

View pricing

Installing HOME

Add HOME to your phone's home screen for quick access. Works on iPhone, iPad and Android.

See install steps

Privacy and security

Every family has its own isolated workspace. Learn how we protect your data and keep children safe.

Read privacy FAQs

Installing HOME

Add HOME to your home screen

HOME works in your browser. For the best experience, add it to your home screen like any app.

iPhone & iPad

  1. Open homefamily.app in Safari.
  2. Tap the Share button in the toolbar.
  3. Scroll down and tap 'Add to Home Screen'.
  4. Tap 'Add' and open HOME from your home screen.

Android

  1. Open homefamily.app in Chrome.
  2. Tap the menu (three dots) in the top right.
  3. Tap 'Add to Home screen' or 'Install app'.
  4. Confirm and open HOME from your home screen or app drawer.

Can't find what you're looking for?

Our full FAQ page covers every feature in detail.

Read the FAQ support@homefamily.app

Still stuck? Start with a free trial.

Create your family workspace and we'll help you get everyone set up.

Start Free Join My Family

14-day free trial • No card required