Subscription Terms

Premium is bought by the family, not the individual. When the Family Owner subscribes, every adult and child in that family gets Premium access at no extra cost. Only the Family Owner can start, change, pause or cancel it, or open the billing portal. Children can never reach billing.

• Every new family gets a 14-day free trial of Premium, starting when the family is created.
• No payment card is required to start the trial and it does not turn into a paid subscription on its own.
• We show a gentle reminder three days before the trial ends and a clearer one on the final day.
• One trial per family. We may decline a repeat trial for a family that has already had one.

Premium is offered monthly or annually. The current price of each plan, including any VAT, is shown on our pricing page and again on the checkout screen before you confirm. Prices are in pounds sterling (GBP). The price you see at checkout is the price charged.

If we change the price of an existing subscription we will give you at least 30 days' notice by email, and you can cancel before the new price applies.

• Payments are taken by our payment provider, Stripe. Your card details are entered directly with Stripe and are never stored on our systems.
• A subscription renews automatically at the end of each billing period — monthly or annually — until it is cancelled.
• Renewal is charged to the card on file on the renewal date shown in your billing screen.
• If a payment fails, Stripe retries it over a short period. Your family keeps Premium during that retry window, and we will prompt the Family Owner to update the card. If every attempt fails the subscription is cancelled.
• Receipts and invoices are available in the billing portal.

The Family Owner can switch between monthly and annual at any time from the billing portal. Switching is pro-rated by Stripe: you are credited for the unused part of the current plan and charged the difference for the new one.

• Cancel any time from Settings, Subscription and billing, or in the billing portal. There is no cancellation fee and no minimum term beyond the period you have paid for.
• Cancelling stops future renewals. Premium stays active until the end of the period you have already paid for, and the end date is shown in your billing screen.
• Deleting your family workspace also cancels the subscription immediately.

As a UK consumer you normally have 14 days to change your mind about a digital subscription. Because Premium gives you immediate access, by subscribing you ask us to start the service straight away and accept that your cancellation right ends once the period has been supplied. In practice we are fair about this: if you subscribe by mistake, or have not meaningfully used Premium in the current period, contact support@homefamily.app within 14 days and we will refund that payment.

Beyond that, part-used periods are not normally refunded, but nothing here removes your legal rights if the service is faulty or not as described.

Nothing is deleted when a trial or subscription ends. Your finance records, budgets, debts and reports remain in your family workspace in read-only form: you can still view and export them, but new entries and edits are blocked until Premium is active again. Every free feature keeps working exactly as before. Subscribing again restores full access immediately.

We may restrict Premium features where payment has failed or the account is being misused. We will not delete your family's data for non-payment.

Billing questions go to support@homefamily.app. These terms are governed by the laws of England and Wales. Posuna Solutions Ltd is the merchant of record for your subscription.